Frequently Asked Questions

How do I know if my loved one needs home care?
Home care from A‑Class Senior Care in Windsor/Essex County, Tecumseh, and LaSalle may be helpful if a senior is struggling with daily tasks, feeling isolated, having more falls or safety concerns, or family caregivers feel overwhelmed and need support.

How do we start services with A‑Class Senior Care?
Contact A‑Class Senior Care serving Windsor/Essex County, Tecumseh, and LaSalle to book a free phone or in‑home consultation where needs, goals, schedule, and budget are reviewed before creating a personalized care plan and quote.

Is there a long‑term contract?
A‑Class Senior Care, offers flexible agreements without long‑term lock‑in, allowing families to adjust or discontinue services with notice as explained clearly in your service agreement.

Who are your caregivers and how are they screened?
A‑Class Senior Care caregivers in Windsor/Essex County, Tecumseh, and LaSalle are personal support workers or experienced care aides who are carefully interviewed, reference-checked, screened, and required to meet standards for professionalism, compassion, and reliability.

Are caregivers trained and insured?
A‑Class Senior Care caregivers receive training in safe care, privacy, infection control, and emergency procedures, and they are covered by appropriate insurance and WSIB or similar protections.

What if my caregiver is sick or cannot come?
A‑Class Senior Care, arranges a suitable backup caregiver or adjusts the visit if a regular caregiver is unavailable, while keeping families informed as early as possible.

How do you create a care plan?
A care coordinator from A‑Class Senior Care in Windsor/Essex County, Tecumseh, and LaSalle meets with the client and family, reviews health history and daily needs, discusses preferences, and creates a written care plan that caregivers follow and update over time.

What hours and visit lengths do you offer?
A‑Class Senior Care in Windsor/Essex County, Tecumseh, and LaSalle offers home care visits from a few hours per visit up to full‑day or around‑the‑clock support, with a minimum visit length 3 hours to make scheduling practical.

Can we change the schedule or services later?
Yes, families of clients in Windsor/Essex County, Tecumseh, and LaSalle can request more or fewer hours or different tasks as needs change, and A‑Class Senior Care updates the care plan and schedule accordingly.

Is home care covered by OHIP or insurance?
Non‑medical home care from A‑Class Senior Care in Windsor/Essex County, Tecumseh, and LaSalle is usually private pay, but some long‑term care insurance or veterans’/community programs may contribute to costs; families are encouraged to check their specific coverage.

Can you help with dementia or memory issues?
Yes. A‑Class Senior Care serving offers specialized support for people living with dementia or Alzheimer’s, focusing on safety, routines, gentle redirection, and meaningful activities at home.

Do you offer short‑term or respite care for family caregivers?
Yes, A‑Class Senior Care arranges short‑term or respite care to give family caregivers a break, support after a hospital stay, or cover vacations or emergencies.

Do you offer any community support programs?
Yes. A‑Class Senior Care serving Windsor/Essex County, Tecumseh, and LaSalle runs "Comfort Briefs for Seniors". A community donation program to help local seniors in need of incontinence products.

What is the Comfort Briefs for Seniors program?
The Comfort Briefs for Seniors program is A‑Class Senior Care’s community initiative to provide donated incontinence briefs (adult diapers) to seniors who are struggling to afford them. This program supports dignity, comfort, and hygiene for vulnerable seniors in Windsor/Essex, Tecumseh, and LaSalle.

How can we request or donate Comfort Briefs?
Families can contact A‑Class Senior Care to request support from the Comfort Briefs program or to ask how to donate unopened packages of incontinence briefs. You can include on your site that you welcome community partners, businesses, and individuals who wish to support local seniors through this program.